David Kim

ABOUT //

DAVID KIM

David is a senior CX, design, and strategy executive with extensive experience growing global teams for Fortune 10 companies, governments, hospital systems and community organizations. His leadership has driven operational scalability, successful global op model transformations, innovative medical services, and market-leading digital experiences.

Systems Design

As a complex problem-solver, David thrives in navigating system-wide obstacles while fostering meaningful cultures, managing global organizations, improving customer experiences, embracing disruption, and maximizing top / bottom-line growth.

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Cross-Industry

As an industry spanner, his teams have launched and scaled industry-leading creative solutions for organizations such as the State of New York, the State of New Jersey, Memorial Sloan Kettering, US Oncology, Target, Walmart, Sephora, CVS, Starbucks, Voya, and AIG.

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2008

Creative Director
@UCHealth

2010

Creative Director
@Fidelus

2012

Senior Design Leader
@Barrows

2014

Senior Designer
@Philips

2016

Design + Innovation
@MSKCC

2019

Founder, Innovation
@SJH

2021

Design Leader
@Fjord + Accenture

Over the last 5 years, David has undertaken a personal mission to unlock generational wealth for underrepresented communities through advocacy, systems change and access to new opportunities.

He has achieved this goal through a focus on exponential impact for both businesses and people. This has been measured through...

000

BUSINESS MANAGED & SOLD

A portfolio of accounts sold and managed to staff, train and mentor teams.

CX SATISFACTION

KPIs including an average improvement in satisfaction (HCAHPS, NPS, etc.)

000

CUSTOMER SOLUTIONS

Net new products / services / spaces successfully launched and scaled.

000

DIVERSITY/EQUITY/INCLUSION

Under-represented team members, trained, mentored and promoted.

HEALTHCARE & SDOH:

Trauma-informed, population health and hospital solutions successfully launched.

USERS ENGAGED

The number of lives improved through human-centered design solutions.

TYPOLOGIES
OF DESIGN

Design disciplines delivered across Financial Services, Healthcare, Tech, Marketing, Fashion, the Public Sector, Consumer Goods, and Retail.

Token Sale

RECOMMENDATIONS //

PRESS, AWARDS
& QUOTES

“Fantastic — modern and minimalist.”

Erin Evans

The Huffington Post

“David is a great design leader, a strong client partner, and has amazing domain depth and collaboration skills. I feel lucky to have had the opportunity to work with him, and I cherish continuing to partner with him.”

Olof Schybergson

Global CXO, Accenture Song / Fjord

“David is an amazing leader. In my 25 year career, this is the first time I have seen a team deliver an experience transformation at this level, this quickly.”

Tonya Webster

Chief Experience Officer, The State of New York

“A cutting-edge experiment in living showcasing. Creative furniture, décor, and art creating complete interior environments that redefine possibilities of interior space.”

David John

New York Times

“This was most inspiring. A holistic design that focuses on user experience and cultural impact.”

Josh Rubin

coolhunting

“Witty pieces.”

Wendy Goodman

New York Magazine

“David is masterful in navigating the many stakeholders, interests and personalities that we have to satisfy and problem solve for. His insight is invaluable.”

Mark George

Prime Value Chain, Accenture MD

“Inspired in his willingness to take on an issue as difficult as disaster relief, and highly original in materials and approach.”

Leonel Ponce

Treehugger

Approach

APPROACH //

HOW THIS COMES TO LIFE

Improving every day experiences through human-centered design.

"Your work has really exceeded my expectations. I knew we would get something good out of this collaboration but this is exceptional."

Tracey Weber

SVP Digital Products, CVS Health

Having overseen organizational transformations and many digital product lifecycles, David’s approach focuses on human-centered principles delivered with lean start-up outcomes that builds value early and often. The outputs and artifacts range from: consumer insights to business models to services and strategies to digital and physical products to operating models to interior and exterior environments and to full-fledged organizational change.

Having developed several frameworks, including the below BX/CX/PX approach, David focuses on systems-level evolution while delivering bespoke, meaningful experiences for employees and customers. These proven frameworks have been used to develop future concepts, emerging technologies and innovative re-orgs.

Approach

team

Teams //

COMPETENCIES & CULTURE

The teams, departments and organizations David has founded, grown and scaled.

New York, NY

The North America go-to-market leader for Design (Health & Public Sector), Song Thought Leadership, and oversight of studio teams that deliver globally recognized work.

Paterson, NJ

Established a department and team for a Center for Innovation focused on historically disenfranchised communities while keeping clinicians safe through a pandemic.

New York, NY

Implemented an enterprise-wise supportive service of design across all verticals with the SVP of Strategy and Innovation and the COO.

Boston, MA

Core in developing a North American team for Health Transformation Services deliver Emergency Department redesigns, unified Care Management for health systems, and new products & services.

New York, NY + London, UK

Established the global office in New York, helped grow and mentor the design team, and delivered award-winning design services for Target, Samsung, Heineken and Unilever.

Paterson, NJ

Led multiple departments in launching key leading indicators to improve hospital experiences measured through Press Ganey satisfaction scores and reimbursements.

team

Partners

Partners //

CLIENTS & COLLABORATORS

The executive leadership teams David has partnered with to deliver innovative products, services and strategies.

Partners

FAQ

Work //

SELECT WORK

Releases, case-studies and work David has led over the years.

Contact to View More

VOYA Launch
Led Voya Financial’s inter-departmental teams to design and develop the future 3-year vision and road map for Health and Wealth digital experiences.

CVS Health Super App
Defined the future CVS Health multi-service tech platform Super App, developed the near-term roadmap, and began work on future Interaction patterns and component libraries. Investor Day: https://shorturl.at/yK067

MSK Direct
Led cross-disciplinary teams to deliver a net-new digital product and access services that provided remote second opinions called MSK Direct.

Paterson, NJ Perinatal Health
Co-creating solutions by moms for moms. My team at the SJH Center for Innovation worked to improve perinatal health and pregnancy care in New Jersey in partnership with the Health Coalition of Passaic County.

Blue Cross Blue Shield
Led Customer Experience (CX) development of the web and app experiences as well as building of the CX department.

SJH Center for Innovation
Established a Center for Innovation and led the Patient Experience Department focused on serving historically disenfranchised communities with the 3rd busiest ED in the US.

Retail AR/VR
Developed cutting-edge AR shopping experiences, custom in-store app integrations, and exciting physical experiences.

Virgin Airlines: Future CX
What is the future experience for flight? This work explored what the future of a passenger's journey and led to key implemented physical + service + app consumer as well as employee experiences.

Amita Health Care Management
Led an innovative and cross-continuum approach to care management redesign that improved population health for one of the largest health systems in the Midwest.

Retail Experiences
Delivered 30 award-winning designs for Target, Walmart, Loblaws, Wakefern and others increasing total sales by 45%, point of sale by 87%, female departments by 42%, and men’s departments by 108%.

MSK Koch Center
Led research, design and interior architecture of new clinical work spaces including the Koch Center (530 East 74th St. New York, NY)

LG Future of Phones
Designed future phone as watch concepts before the launch of the Apple Watch.

FAQ

Contact

//

Contact

General Inquiries

info@davidkim.us