Design & Strategy

I’m passionate about improving complex systems, especially for those who need it most. A powerful model for sustainable innovation is to engage with those experiencing the problem to create useful, usable solutions.

I believe that innovation is the business of shifting paradigms, so for the last 16 years I have developed a practice that blends Human-Centered Design, Lean, and Agile to:

• Deliver products, services, and strategies that are user-derived, impactful, and measurable.
• Lead systems to quickly turn ideas into improved outcomes, better experiences, and novel revenue streams.
• Build programs, offices and departments inclusively, collaboratively, and sustainably.

I’ve developed human-centered, systems-scale design strategies for services, products, spaces and experiences ranging from apps and websites to emergency departments, furniture, systems strategy, end-to-end services, multi-platform product redesigns, and retail environments for clients like Target, MSK, Philips, Amita and Coke.

Let’s work together.