2021 – Present

Design Director at Fjord, Accenture

• Developed a new go-to-market Experience Transformation offering for Accenture Song
• Led cross-disciplinary teams, developed leadership relationships, and built business across finance, life science and health sectors
• Coached and mentored design, strategy and experience practitioners to develop new methodologies and deliverables
• Built a portfolio of diversity, equity and inclusion engagements with key community partners

2019 – 2021

Director of Innovation at St. Joseph’s Health

• Built a center for innovation for a safety-net hospital while improving complex community health needs (The InLab).
• Acquired $2.5 million in grants while developing a long-term pipeline of future work.
• Elevated the voices of birthing people / expectant moms through their pregnancy experiences.
• Launched a support service for front-line healthcare workers leading to 78% improved stress levels and 68% improved anxiety levels.
• Created key leading indicator to improve experience, increase Press Ganey scores, and increase reimbursement.

2016 – 2019

Senior Strategy & Innovation Design Lead at Memorial Sloan Kettering Cancer Center

• Delivered human-centered design strategies for a complex comprehensive cancer center.
• Strategized design as a supportive service across the organization with the Senior VP of Strategy and Innovation.
• Created standards for ethnographic research, patient experience metrics, leadership seminars, and design guidelines.
• Developed and launched a multi-disciplinary service revolutionizing how patients access MSKCC in 48 hours.

2014 – 2016

Strategic Design Consultant at Philips Healthcare

• Helped enable a consumer product and lighting company to shift into a healthcare solutions company.
• Delivered solutions that increased profits by 9.8% through evidence-based design, research, services, and care management.
• Delivered care management strategies for healthcare systems world-wide.
• Engagement with c-suites to identify emerging growth opportunities in the rapidly evolving healthcare environment.

2013 – 2014

Senior Design Leader at Barrows

• Established a global headquarters that delivered award-winning retail solutions.
• Delivered 23 industry recognized designs in the beauty, mass-market, drug, grocery and electronics channels.
• Increased total sales of beauty categories by 45%, point of sale by 87%, female departments by 42%, and men’s departments by 108%.
• Established the North American office from 3 to 35 while providing account services for Target, Samsung, Heineken and Unilever.

2011 – 2013

Creative Director at Fidelus

• Designed the brand identity and market strategies for offerings that increased profits by over $2 million.
• Realigned the strategy of the company by focusing on change management, market visibility, and emerging markets.
• Led UI/XU to launch products increasing gross profits by over $1.5 million.

2008 – 2010

Creative Director at University of Colorado Health

• Launched a health-focused social network for a non-profit housed in a healthcare system.
• Led dev and design teams while spearheading user + market research, wire-framing, and management of key funders.
• Built partnerships with outreach programs to co-develop virtual and in-person wellness communities.