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Transforming systems.
Redefining experiences.
CX, Design & Strategy.


David leads teams @fjord/@accenture;
formally @sjh, @mskcc, & @philips.

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ABOUT //

DAVID KIM

David is a senior CX, design, and strategy executive with extensive experience growing global teams for Fortune 10 companies, governments, hospital systems and community organizations. His leadership has driven operational scalability, successful global op model transformations, innovative medical services, and market-leading digital experiences.

Systems Design

As a complex problem-solver, David thrives in navigating system-wide obstacles while fostering meaningful cultures, managing global organizations, improving customer experiences, embracing disruption, and maximizing top / bottom-line growth.

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Cross-Industry

As an industry spanner, his teams have launched and scaled industry-leading creative solutions for organizations such as the State of New York, the State of New Jersey, Memorial Sloan Kettering, US Oncology, Target, Walmart, Sephora, CVS, Starbucks, Voya, and AIG.

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2008

Creative Director
@UCHealth

2010

Creative Director
@Fidelus

2012

Senior Design Leader
@Barrows

2014

Senior Designer
@Philips

2016

Design + Innovation
@MSKCC

2019

Founder, Innovation
@SJH

2021

Design Leader
@Fjord + Accenture

Over the last 5 years, David has undertaken a personal mission to unlock generational wealth for underrepresented communities through advocacy, systems change and access to new opportunities.

He has achieved this goal through a focus on exponential impact for both businesses and people. This has been measured through...

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BUSINESS MANAGED & SOLD

A portfolio of accounts sold and managed to staff, train and mentor teams.

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CX SATISFACTION

KPIs including an average improvement in satisfaction (HCAHPS, NPS, etc.)

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CUSTOMER SOLUTIONS

Net new products / services / spaces successfully launched and scaled.

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DIVERSITY/EQUITY/INCLUSION

Under-represented team members, trained, mentored and promoted.

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HEALTHCARE & SDOH:

Trauma-informed, population health and hospital solutions successfully launched.

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USERS ENGAGED

The number of lives improved through human-centered design solutions.

TYPOLOGIES
OF DESIGN

  • Design disciplines delivered across Financial Services, Healthcare, Tech, Marketing, Fashion, the Public Sector, Consumer Goods, and Retail.

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RECOMMENDATIONS //

PRESS, AWARDS
& QUOTES

Approach
APPROACH //

HOW THIS COMES TO LIFE

Improving every day experiences through human-centered design.

"Your work has really exceeded my expectations. I knew we would get something good out of this collaboration but this is exceptional."

Tracey Weber

SVP Digital Products, CVS Health

Having overseen organizational transformations and many digital product lifecycles, David’s approach focuses on human-centered principles delivered with lean start-up outcomes that builds value early and often. The outputs and artifacts range from: consumer insights to business models to services and strategies to digital and physical products to operating models to interior and exterior environments and to full-fledged organizational change.

Having developed several frameworks, including the below BX/CX/PX approach, David focuses on systems-level evolution while delivering bespoke, meaningful experiences for employees and customers.  These proven frameworks have been used to develop future concepts, emerging technologies and innovative re-orgs.

Approach
team
Teams //

COMPETENCIES & CULTURE

The teams, departments and organizations David has founded, grown and scaled.

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New York, NY

The North America go-to-market leader for Design (Health & Public Sector), Song Thought Leadership, and oversight of studio teams that deliver globally recognized work.

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Paterson, NJ

Established a department and team for a Center for Innovation focused on historically disenfranchised communities while keeping clinicians safe through a pandemic.

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New York, NY

Implemented an enterprise-wise supportive service of design across all verticals with the SVP of Strategy and Innovation and the COO.

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Boston, MA

Core in developing a North American team for Health Transformation Services deliver Emergency Department redesigns, unified Care Management for health systems, and new products & services.

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New York, NY + London, UK

Established the global office in New York, helped grow and mentor the design team, and delivered award-winning design services for Target, Samsung, Heineken and Unilever.

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Paterson, NJ

Led multiple departments in launching key leading indicators to improve hospital experiences measured through Press Ganey satisfaction scores and reimbursements.

team
Partners
Partners //

CLIENTS & COLLABORATORS

The executive leadership teams David has partnered with to deliver innovative products, services and strategies.

Partners
FAQ
Work //

SELECT WORK

Releases, case-studies and work David has led over the years.

FAQ
Contact
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